What You Need To Know About Getting Surgery Ready

Your health is our absolute priority at CosMediTour. To ensure your safety and to help you achieve the best possible outcome, there are some very important things you need to do in preparation for your surgery in Thailand. If you require clarity about any of the items listed below, please contact your Client Manager.

YOUR MEDICAL HISTORY

You must let us know about all of your medical conditions and medications. No matter how small a condition may seem to you, you must tell us about it so that we have a complete picture of your physical and mental health. For example, you may not think that having minor anxiety is worth mentioning; however, we must know. Please consider your health history (past and present) and be open with us about it.

Please be aware that in some cases, we may require a medical clearance from your GP or Specialist.

SUPPLEMENTS & MEDICATIONS

There are a range of vitamins, supplements, and medications that you must stop taking 2 weeks before your surgery and not resume taking until 2 weeks after surgery.

Unless you have been advised otherwise by your Surgeon or General Practitioner, DO NOT TAKE:

• ANY vitamins
• ANY supplements – Importantly, if you have been directed by your General Practitioner or a Specialist to take an Iron, Calcium or Folic Acid supplement, you must consult with them before stopping your medication
• ANY Nurofen, Nurofen Plus, or any Ibuprofen or anti-inflammatory medication.
• ANY Aspirin, Disprin, or Aspro Clear
• ANY blood thinning medication – Importantly, if you have been directed by your General Practitioner or a Specialist to take a blood thinning medication, you must consult with them before stopping a medication

SMOKING & VAPING

Please note that you must not smoke cigarettes, marijuana or any kind of vaping in the 6 weeks before and after surgery. Please be aware that your Surgeon may perform a nicotine test, and if present, your surgery may be cancelled. Smoking Blog

COVID-19 CLEARANCE FOR SURGERY

• Complete a COVID-19 test before travelling to Thailand, even if you are not exhibiting any symptoms. Remember also that patients can test positive for up to three months after a previous infection.
• If you test positive before travelling, please contact your Client Manager to discuss surgery amendment options – please note our Cancellation & Amendment Policy applies.
• Rescheduling your surgery will also depend on your health, the availability of your Surgeon and the hospital, and the nature of your surgery, as some procedures (ie Rhinoplasty) may require a more extended period post-infection.

ALCOHOL

To optimise your recovery, it is strongly recommended that you do not drink any alcohol for at least 2 weeks pre and post-surgery.

SURGERY & YOUR WEIGHT

Our Surgeons always recommend being your ideal weight before surgery for the best possible outcome and maintaining weight post-surgery. Fluctuations will affect your overall results. Your Body Mass Index, or ‘BMI,’ must be below 30* to be accepted for surgery in Thailand. To learn about these important criteria for surgery. Am I a Suitable Weight for Surgery Blog

*Please note that the exception to this rule is weight loss surgery clients, in which case your BMI must be higher than 35.

Please let your Client Manager know if you are on a weight management journey. Additionally, if you experience a fluctuation in your weight of 5kg or more, please let us know as soon as possible.

PREGNANCY & BREASTFEEDING

Pregnancy can affect the outcome of your surgery. Surgeons recommend holding off on surgery until you have completed your family. Please be aware that you must be 9 - 12 months postpartum to have surgery.

MAMMOGRAM REQUIREMENTS

If you are 40 or older, you must provide a mammogram result within 6 months of your surgery date.

POST-SURGERY SUPPORT GARMENTS

Whilst some procedures include a basic post-surgery support garment, others don’t. We highly recommend purchasing garments before you travel to Thailand so that you have spares available. You will find a range of garments available online.

TATTOOS AND PLASTIC SURGERY

Nails (Polish or Fake)
You will need at least 1 natural nail (index finger) for heart monitoring. Please ask your Client Manager for details.

Piercings & Hair Extensions
Hair extensions (metal fastening and clip-on) and all piercings must be removed.

MENSTRUATION & SURGERY

Some Surgeons may not perform surgery if you are menstruating in the days leading up to, during, and immediately after your surgery. Menstruation Blog

If your menstruation cycle lands close to your surgery date, please speak with your Client Manager about your options.

Surgery Travel Back Warranty

CosMediTour and our Plastic Surgeons and Hospitals always have your best interests at heart and will do everything we can to support you through your journey. Your peace of mind is essential to us, so we offer eligible clients the optional Surgery Travel Back Warranty starting from only $390.

This warranty ensures you have the necessary support if any concerns arise post-surgery. Each claim is evaluated case-by-case, as every situation is unique.

* Terms and Conditions Apply

HOW DOES IT WORK?

If within 12 months from Surgery, you contact CosMediTour with a concern:

• You will be asked to present information as requested by your Plastic Surgeon, as follows and not limited to: photos, UltraSound, a GP or a local Plastic Surgeon report. Please note that the Warranty does not cover the cost of acquiring these items .
• The Surgeon, Hospital, and CosMediTour will review your case.
• If it is deemed that an objective surgical shortcoming is a direct result of the surgery and your Surgeon has approved and recommended a corrective surgery, the Warranty will be applied.

WHAT IS COVERED BY THE WARRANTY?

• 1x Return Flights to Thailand (up to a value of AUD $1,500)
• Up to 14-Nights Hotel Accommodation in Thailand
• Airport-Hotel-Hospital Transfers in Thailand
• CosMediTour Client Support Services

WHAT IS NOT COVERED BY THE WARRANTY?

1. Additional costs:
   • Specialist Consultation/s
   • Any type of Medical or Pathology testing
   • Extra medical supplies and medications
   • Extra Nights in Hospital and hotel / and companion/s
2. Client’s cosmetic or aesthetic expectations not being met. For example, if client is dissatisfied with:
   • Scarring of any kind – Prominent, Hypertrophic, or Keloid Scarring
   • Implant size or shape after an Augmentation
   • Breast position after Breast Lift
   • Breast size after a Breast Reduction
   • Nose size or refinement after Rhinoplasty
   • Wrinkles and lines after a Facelift
   • Minor skin laxity after any Abdominoplasty, Arm Lift, Thigh Lift, or Facelift procedures
3. Clients changing their mind
4. Any cosmetic or aesthetic outcome
   • That has been directly affected by the Client’s pre-operative anatomy, including asymmetry.
5. Complications that arise while you are in Thailand for your initial surgery:
   • Specialist consultations
   • Any additional tests and examinations
   • Re-suturing and Admission to ICU
   • Extra nights in the hospital
   • Additional procedures
   • Fat Necrosis or Infection Treatments.
6. Costs associated with gathering documentation and information to support your claim:
   • Photos, UltraSound, and a GP or local Plastic Surgeon report
   • Medical Treatments, Testing or Consultations in Australia.
7. Concerns raised more than 12-months after surgery.

Frequently Asked Questions.

WHAT ARE THE TERMS & CONDITIONS?

Before purchasing the Warranty, please take a moment to read the T&Cs carefully. This document is a crucial guide to understanding the warranty agreement’s scope, limitations, and obligations.

WHEN WILL I GET MY CORRECTIVE SURGERY?

The final results can take up to 12 months to become evident. During this time, the body undergoes a gradual healing process, and changes continue.

To ensure an accurate assessment of the outcome and to allow sufficient time for any residual swelling or adjustments to settle, any revision surgery is typically scheduled 6 – 12 months after the initial surgery. This time allows the Surgeon, the Hospital Board, and CosMediTour to more accurately assess the case and make informed decisions about the revision.

DOES THE WARRANTY COVER ME FOR ANY ISSUES THAT OCCUR WHILE I AM IN THAILAND?

No, the Warranty applies only in the event you need to return to Thailand. If any complications occur while you are in Thailand:

• The Hospital will charge you directly for any additional nights or procedures, testing, specialist consultations or other treatments including re-suturing, fat necrosis or infection.
• CosMediTour will oversee any issues that occur in Thailand and ensure that the hospital is acting fairly when incurring any extra costs, and these will be kept to an absolute minimum.

DOES THE WARRANTY COVER ANY COSTS INCURRED IN AUSTRALIA?

No, the Warranty applies only if you need to return to Thailand. The Warranty does not cover the following items:

• Any Treatments or Surgery in Australia
• Any Post-Operative Care in Australia, including GP appointments, wound care, suture removal or UltraSounds

CAN I GET INSURANCE FOR SURGERY IN THAILAND?

Medical Travel Shield is an Australian-based company offering overseas plastic surgery insurance. For more information, please refer to Medical Travel Shield. We strongly encourage you to conduct your research to find the insurance provider that best suits your individual needs.

WHEN WILL MY WARRANTY BE VOIDED?

Several circumstances will result in your warranty becoming invalid. This includes:

• The client is not following pre and post-operative care instructions provided by CosMediTour and their Plastic Surgeon:
  • Smoking or Vaping
  • Alcohol Consumption
  • Post-Operative Rest
  • Wearing Post-Surgery Compression Garments
  • Ensuring Adequate Wound Care
• Client not taking an active role in recovery and wound care
• Client not attending post-surgery follow-up consultation with their Surgeon
• The client chooses to alter any aspect of their procedure against the Surgeon’s recommendations

What You Need To Know About Getting Travel Ready

You need to know and do several important things to prepare for your Thailand surgery journey. If you require clarity about any of the items outlined here, please don't hesitate to call your Client Manager.

BOOKING FLIGHTS

Please do not book your flights or make any other travel arrangements before your Client Manager instructs you to do so. We must have your surgery confirmation in place first.

When booking, full-service (non-budget) flights offer greater comfort when returning home post-surgery.

When you do book your flights, we highly recommend booking full-service flights. This reduces the chance of travel delays, and will offer you greater comfort on your return home post-surgery.

TRAVEL COMPANION OPTIONS

Whilst our hospital facilities and in-destination support team are amazing, you might also like to have a familiar face to travel with you for emotional support. If taking a companion, for a fee of $499 your companion will receive:

• Shared Airport-Hotel-Hospital transfers with you
• Shared accommodation in your hotel room
• Buffet breakfast daily at the hotel
• Hospital accommodation on day bed during your hospital stay

Please Note: If your companion would prefer to stay at the hotel during this time, this can be arranged for an additional fee.

If you wish to bring children to Thailand, which is not advisable, please be aware that you must also have an adult traveling companion present to care for them at all times. Some hospitals do not allow children under 16 years to be on the premises.

PASSPORT REQUIREMENTS

You’ll need a passport with at least 6 months of validity at the time of your departure.

WHAT TO PACK

Proper preparation is key to ensuring a smooth Plastic Surgery journey. Read the Ultimate Surgery Packing List.

COVID-19 REQUIREMENTS

It is very important that all clients travelling to Thailand:

1. Complete a COVID-19 test before travelling to Thailand, even if you are not exhibiting any symptoms. Remember also that patients can test positive for up to three months after a previous infection.
2. If you test positive before travelling, please contact your Client Manager to discuss surgery amendment options – please note, our Cancellation & Amendment Policy applies.
3. Rescheduling your surgery will also depend on your health, the availability of your Surgeon and the hospital, and the nature of your surgery, as some procedures (ie Rhinoplasty) may require a more extended period post-infection.

MEDICATION TRAVEL CERTIFICATES

If you plan to take medication to Thailand, (prescription or over-the-counter) you must:

1. Visit your GP to obtain a Medical Certificate that includes what each medication is, the dose, and that it is intended for personal use. At the same time, ask your GP to ensure your medication is legal in Thailand.
2. Ensure all medication is in its original packaging
3. Only take enough medicine for the duration of your trip

TRAVEL INSURANCE

It is strongly recommended that you do take out a Travel Policy. Medical Travel Shield is an Australian-based company offering overseas plastic surgery insurance. For more information, please refer to Medical Travel Shield.

Please note that travel insurance is NOT related to, or associated with, the CosMediTour Surgery Travel Back Warranty.

ACCOMODATION IN THAILAND

Your package includes your hotel accommodation in Thailand. To view where you'll stay and recuperate after your surgery, visit our Hotels.

TRANSFERS IN THAILAND

Your package includes an Airport-Hotel-Hospital round transfer in Bangkok or Phuket.

Once you arrive and have collected your luggage, your transfers will be at the airport pick-up point. Just look for a driver holding a sign with your name on it. If your driver has not arrived, it’s likely due to traffic, so please be patient. If your wait time is too long, then please call your driver.

THAI CUSTOMS, CULTURE & LAWS

Thailand is warm and welcoming, but you must be familiar with the country’s culture and customs before you arrive. Understanding laws and cultural etiquette will pave the way for a smooth visit and enrich your experience. Find out what you need to know in our Thailand Destination Guide.

GOVERNMENT TRAVEL ADVICE

To ensure travel safety, visit your government’s travel advice website for information and visitor safety protocols. For Australia visit: Australian Government Travel Advice

What You Need To Know About Your Thailand Surgery Costs

Here, we explain what you need to know about our pricing and payment policy. We do our very best to keep your costs at a minimum, however, there may be additional charges that you need to be aware of. If you require clarity about any of the items outlined here, please contact your Client Manager.

FOREIGN EXCHANGE RATES (FX)

To clarify our pricing and the foreign exchange (FX): Your surgery package price is listed in Australian Dollars (AUD). However, the underlying pricing is based on Thai currency (THB), as package components like hotels, hospital, and surgeon costs are paid for in Thailand. Your surgery package cost and invoice have been calculated using a currency exchange rate of 1 Australian Dollar = 23 Thai Baht.

Due to fluctuations in exchange rates, there may be times when a surcharge is necessary to cover any cost differences. The exchange rate between the Australian Dollar (AUD) and the Thai Baht (THB) can vary. These fluctuations are beyond our control and may affect the final cost of your package. We strive to provide accurate pricing, but we cannot predict or manage changes in the foreign exchange market. Therefore, any surcharge is required to ensure all services and inclusions are covered appropriately.

FINAL PAYMENT

Your final Invoice is due and payable in full a minimum of 6 weeks before your surgery date. See your Invoice for payment methods. Note: A surcharge applies to all credit card payments. AMEX is not accepted.

CANCELLATION POLICY

Review our Cancellation Policy to understand what happens if your surgery does not proceed. Cancellation Policy

ADDITONAL PRE-SURGERY TESTS

In some cases, you may be required to have additional pre-surgery testing. Please note these tests cannot be predetermined; therefore, the cost is not included in your package.

POST-SURGERY SUPPORT GARMENTS

Whilst some procedures include a basic post-surgery support garment, others don’t. We highly recommend purchasing garments before you travel to Thailand so that you have spares available. You will find a range of garments available online.

STAINED LINEN CHARGES AT THE HOTEL

Hotels often apply additional charges for stains or bodily fluids on bed linen and towels. We highly recommend that you do not dye your hair or apply fake tan lotions; AND bring a disposable mattress protector or ask your Liaison in Thailand to assist in purchasing one in Thailand.

CosMediTour (Consulting) Pty Ltd Terms & Conditions

1. COSMEDITOUR SERVICES
1. 1.1 CosMediTour is a Medical, Weight Loss and Dental Tourism facilitator.
2. 1.2 CosMediTour arranges submission of health and other material (provided by you) for evaluation for possible surgery or other procedures by an appropriate Surgeon or another healthcare provider, and where appropriate also arranges bookings for surgery consultations and procedures only.
3. 1.3 CosMediTour only coordinates services and does not itself provide any surgical, medical or healthcare service.
4. 1.4 CosMediTour does not have a financial interest in any of the Clinics or healthcare providers with whom bookings are made.
5. 1.5 CosMediTour acts as a conduit for the provision of medical information from the Clinics and healthcare providers to you, but does not employ any surgeons or other health practitioners.
6. 1.6 Any information provided to you by CosMediTour in relation to a proposed health or surgical procedure has been provided by the Clinics or healthcare providers that will provide the surgical procedure or healthcare.
7. 1.7 CosMediTour provides medical information to you on behalf of the Surgeons and healthcare providers in good faith, but without offering or providing medical advice.
8. 1.8 CosMediTour recommends that you obtain independent medical advice from a medical practitioner in relation to any surgery or other medical procedure that you might be considering or that you have asked CosMediTour to coordinate.
2. COLLECTION OF INFORMATION
1. 2.1 CosMediTour will provide the information collected from you to the Surgeons and healthcare providers and from whom surgery or other healthcare services might be obtained for the purposes of obtaining a surgery recommendation of your suitability for, and if approved, the provision of surgery and/or healthcare procedures.
2. 2.2 CosMediTour will not release any personal health information collected from you to any other third party without your consent.
3. 2.3 You must provide true and complete disclosure of all health, lifestyle and other information requested by CosMediTour, or any of our Surgeons and healthcare providers. This includes information provided to CosMediTour in person, information provided by completing a CosMediTour online Assessment Form, all written and verbal communications, and all information required by any Surgeon or healthcare provider.
4. 2.4 You must disclose details of all medical conditions, including operations you have had, medications taken (past and current), or where any medical or healthcare professional, including alternative therapists, has treated you.
5. 2.5 You agree to be responsible for and will agree to pay any additional costs incurred by CosMediTour and our healthcare providers due to you providing incorrect, incomplete, or misleading information.
3. PROCESS
1. 3.1 When you make an initial enquiry, your preferred requirements are discussed with you. CosMediTour provides information about the Surgeon, medical procedures, estimate quote, and healthcare provider from whom services may be obtained.
2. 3.2 CosMediTour does not guarantee your experience, nor that you will be satisfied with the surgical outcome, and CosMediTour recommends that you make your own enquiries both about the suitability of the proposed surgery and the Clinic and healthcare providers.
3. 3.3 You must complete the online Assessment Form including providing quality photographs according to the photograph guidelines provided by CosMediTour, and if applicable, accompanying medical information.
4. 3.4 If you have a family history of breast cancer, a Breast USS (Ultrasound Scan) will be required. However, if your medical history and background indicate that further pre-operative tests need to be done, this will be at your own cost, and your surgery price may be revised from your original quoted surgery price, or cancelled.
5. 3.5 Following the provision of the Assessment Form and images, and any other preliminary tests required, the Surgeon or healthcare provider will provide a surgery recommendation about your suitability for the surgery procedure you have requested.
6. 3.6 If the evaluation shows that the proposed procedure is likely to be suitable, CosMediTour will begin arrangements with the Surgeon and healthcare provider for the consultation and surgery.
7. 3.7 In Thailand, you will undergo three mandatory pre-surgery tests: blood work, a chest X-ray, and an ECG, all reviewed by a Cardiologist. Additional tests may be required if any medical conditions are detected, and your surgeon will discuss these with you. Your surgery may be rescheduled or cancelled at the surgeon's discretion.
8. 3.8 You will have a consultation and physical examination with the surgeon before surgery. The surgeon will discuss the final surgery plan any additional procedures and evaluate whether you should proceed with the surgery. The surgeon or healthcare provider may provide any necessary medical or health advice.
9. 3.9 All smokers who have not ceased smoking, a minimum of 6 weeks before surgery, are considered high-risk patients and surgery may be postponed or cancelled by the Surgeon or healthcare provider. In such cases, full Cancellation penalties will apply.
10. 3.10 The Surgeon and healthcare provider always reserve the right to refuse a procedure for any reason.
11. 3.11 If you decide to proceed following the consultation and examination after receiving details of the final surgery treatment plan and costs, the surgery will proceed on the scheduled date.
12. 3.12 Unless instructed by your healthcare practitioner you must cease taking prescribed and over-the-counter medications, vitamins, and supplements at least two weeks before surgery.
13. 3.13 You must inform CosMediTour if you become ill within 4 weeks of surgery, and supply all details including medication and dosages. You must inform CosMediTour if there has been a change in your weight over 3kg.
14. 3.14 You acknowledge that all individuals have different post-surgery recovery rates, results and reactions to anaesthesia, pain medication, antibiotics and other medications and treatments.
15. 3.15 You acknowledge that each surgical procedure carries risk and that there is an expected recovery period of up to 6 months from surgery procedures during which time all care must be taken with lifestyle and activity levels, so as not to compromise the eventual surgery and aesthetic outcome.
16. 3.16 You acknowledge that if a problem arises post-surgery or if you have other concerns during the initial 6 month recovery period, you must inform CosMediTour of all details, including all medical reports, for review and communication. On a case-by-case basis, any post-surgery problem will be sent to and reviewed by the Surgeon. You may be required to return to the Thailand hospital for surgery and treatment in a time frame determined by the Surgeon. The Surgeon and healthcare provider will also determine costs.
17. 3.17 If there are any complications, infections, or unexpected outcomes you are not satisfied with post-surgery, whilst still in Thailand, you must advise our local Thailand personnel who will liaise with your Surgeon and healthcare provider.
18. 3.18 If there are any complications, infections, or unexpected outcomes from surgery upon return home, you must advise a medical practitioner or healthcare provider directly and then contact your CosMediTour with all relevant information, reports and photos.
19. 3.19 Clients under 20 years of age, are required to complete Parental/Guardian Consent forms, with accompanying Passport identification and a letter of consent from Parent/Guardian. This person must also be advised of all proposed and scheduled Surgery arrangements.
4. PAYMENT OBLIGATIONS
1. 4.1 Prices for packages or procedures listed on the CosMediTour website and other marketing channels as well as discussions that CosMediTour has with you during initial enquiries or consultations are indicative of surgical and package from prices only and are quoted in Australian Dollars (or other currencies), and are determined based on prices in Thai Baht (THB). These prices are current at the time of publication and subject to change.
2. 4.2 While every effort is made in the assessment of your medical and other information and images provided to determine a final cost before arrival in Thailand, the final cost of any intended procedure will be confirmed at the time of your in-person consultation and physical examination by the Surgeon.
3. 4.3 A deposit is required to book a surgery date and place the patient on a list of surgery patients with an agreed Surgeon or to secure a promoted surgery procedure or surgery package price. The balance of the estimated price is payable 45 days (6 weeks) before surgery.
4. 4.4 A surgery Deposit is non-refundable for change of mind or cancellation. The deposit may be applied as a once-off contribution towards a surgery or dental procedure valued greater than $6,990 booked through CosMediTour with a procedure date within 12 months of the invoice issue date.
5. 4.5 By paying the surgery Deposit Invoice you are agreeing to the CosMediTour Amendment & Cancellation Policy on the CosMediTour website.
6. 4.6 As the in-person consultation and physical examination with your Surgeon will usually occur on the day preceding your surgery or on the day of your surgery, you must pay any adjustment, if applicable, between the estimated price prepaid to CosMediTour and the final price as agreed with the Surgeon, before your surgery.
7. 4.7 The surgery procedure and package prices do not include the costs of any additional tests that may be required before your surgery if determined by your Surgeon or healthcare provider. You must pay extra costs to whoever is conducting the tests, or to the healthcare provider.
8. 4.8 You acknowledge that the surgery or package price does not include the costs of any post-operative surgery or other treatments required due to unexpected outcomes, complications, infections, or other issues. Additionally, it does not cover some treatments or corrective surgery if the Surgery Travel Back Warranty is not purchased. In such cases, any fees for necessary post-operative surgery or other treatments will be your responsibility and must be paid directly to the healthcare provider or your own medical practitioner.
9. 4.9 CosMediTour offers a Surgery Travel Back Warranty. Depending on your surgery procedure booked, the Warranty premiums vary depending on the procedure or combination of procedures. The Surgery Travel Back Warranty can be added to your invoice in advance of your travel to Thailand. Note: The Travel Back Warranty is a CosMediTour product, Not a Travel Insurance Policy.
10. 4.10 Your Final invoice issued by CosMediTour is payable in full to CosMediTour 45 days (6 weeks) before your scheduled surgery. If payment is not received within this period, your surgery date will be subject to cancellation. Funds will be sent directly to the Surgeon, healthcare provider, hotel and other suppliers, via ITT (International Bank Transfer).
5. MEDICAL ACKNOWLEDGEMENTS
1. 5.1 You acknowledge that you may withdraw from surgery at any time before the surgery takes place if you are not entirely comfortable with the final surgery treatment plan. The CosMediTour Amendment & Cancellation Policy applies.
2. 5.2 The Surgeon and healthcare provider will require you to complete additional paperwork and sign consents and other documents regarding all aspects of the surgery and treatment.
3. 5.3 The surgeon and/or healthcare provider will solely decide whether additional treatment or procedures are required.
4. 5.4 Whether or not you are well enough to undertake surgery, or have recently been exposed to a condition which makes surgery unsuitable or requires surgery to be postponed, is at the discretion of the Surgeon and the healthcare provider.
5. 5.5 You agree that CosMediTour is not liable for the provision of, or the outcomes of, any surgery or health procedure or your overall experience during your surgery, associated surgery recovery or travel. If a Weight Loss Surgery client, you understand that CosMediTour does not guarantee weight loss results.
6. 5.6 By acknowledging and signing these Terms and Conditions, you agree to release CosMediTour from all responsibility for health and surgery matters, including information provided to you about those health and surgery matters, and acknowledge these are the responsibility of the Surgeon and healthcare provider.
7. 5.7 You understand that all surgical procedures carry risks. You agree that you have read and understood the Recovery and Risks for Plastic Surgery or Weight Loss Surgery.
6. OTHER ITEMS
1. 6.1 After CosMediTour has confirmed and coordinated your surgery procedure, consultation, and accommodation, you will receive a surgery treatment confirmation schedule. This schedule will include dates, times, transfers, and other important information and will be sent to you before your departure.
2. 6.2 All information from CosMediTour is sent electronically (via email and website client portal) only. You must always refer to these details in your email.
3. 6.3 Surgeons are required at times to travel away for emergencies or other reasons or may become unwell. If this is the case at the time of your confirmed booking, your case will be handed over to another fellow Surgeon who will perform surgery. CosMediTour will only assign your case to another Surgeon if that Surgeon is known to CosMediTour and can perform surgery at the appropriate level of skill and competency in line with industry-accepted surgery outcomes for your particular case and procedure.
4. 6.4 Where promotional offers or vouchers have been obtained from a CosMediTour competition or affiliate, you must adhere to the Terms and Conditions of the offer or voucher, including the expiration dates.
5. 6.5 It is your responsibility to read and understand the Terms and Conditions of all flight and accommodation reservations made by yourself, a travel agent or CosMediTour on your behalf, as amendments, cancellations or no-shows will incur fees.
6. 6.6 CosMediTour strongly recommends that you obtain InternationalTravel Insurance at the time of booking accommodation and flights, or purchase a ‘Flexi Fare’ flight that allows you to amend your flight itinerary with minimal fees.
7. 6.7 Costs, booking Terms and Conditions for accommodation options that may be promoted by CosMediTour will vary depending on the property, accommodation type, and travel dates.
8. 6.8 Hospital transfers are offered to Inpatient clients only.
9. 6.9 You acknowledge your responsibility to be informed about travel advice, protocols, and warnings between your home country and Thailand. This includes understanding any risks, travel restrictions, and entry conditions, and, importantly, planning for your safety regarding outbreaks and other issues.
7. DISCLAIMER
1. 7.1 Website Material* is derived from various sources; CosMediTour is not responsible or liable for any inaccuracies or omissions due to information received from third parties. CosMediTour does not advocate any specific technique or philosophy of cosmetic or other surgery procedures nor endorse any medical procedure whatsoever. CosMediTour does not warrant that the information or material on this website is entirely free from errors or omissions.
2. 7.2 Liability* CosMediTour does not guarantee the outcome or any results of any Client Surgery or other procedure performed by a Surgeon or healthcare provider. CosMediTour is a “facilitator and organiser” only, assisting Clients after they have chosen and confirmed to proceed with surgery, by organising arrangements for surgery, dates, travel, and accommodation only. CosMediTour does not accept any liability in contract or in tort for any miscommunication, misunderstanding, injury, surgery and other procedure outcomes, damage, communication delays, loss, delay, additional expenses incurred or inconvenience caused directly or indirectly by force majeure, unanticipated or uncontrollable event or effect on our part or directly or indirectly in connection with any surgery and associated travel organised by CosMediTour on the Client’s behalf. The Client agrees to release, defend and hold harmless CosMediTour and its officers, employees and agents from any and all such liability and indemnify each of them and CosMediTour severally against any claims that may be made by or on behalf of the Client related to entering into any Agreement with CosMediTour and/or any use of its Website, Instagram or Facebook pages in any manner.

CosMediTour (Consulting) Pty Ltd Cancellation & Amendment Policy

1. DEPOSIT
1. 1.1 You will be required to pay a deposit when booking. All deposits are non-refundable. Final payment is required no later than 6 weeks before your surgery date.
2. 1.2 The deposit may be applied as a once-off contribution towards a procedure valued over $5,990 AUD booked through CosMediTour Australia or CosMediSmile with a surgery or treatment date within 24 months from the invoice issue date.
3. 1.3 The deposit secures your preliminary quote for a validity period of 12 months from the date of deposit payment. Surgery scheduled outside of the 12-month validity period is subject to any applicable price increases.
4. 1.4 Surgery Deposits are non-refundable if you cannot attend your booked and scheduled surgery date. Your Surgery Deposit can be used as a credit towards a new CosMediTour surgery date within 24 months from the invoice issue date.
2. AMENDMENT AND CANCELLATION FEES
1. 2.1 Amendment or Cancellation by the Client more than 30 days before the Confirmed Surgery Date will incur an Amendment fee of $150 or a Cancellation Fee of $350.
2. 2.2 Amendment or Cancellation by the Client within 30 days of the Confirmed Surgery Date will incur an Amendment fee of $250 or a Cancellation Fee of $500.
3. 2.3 Amendment or Cancellation by the Client within 7 days of the Confirmed Surgery Date will incur an Amendment fee of $300 or a Cancellation Fee of $1000.
4. 2.4 Cancellation of the Surgery by the Surgeon at the time of Consultation, or after the Consultation and before the Confirmed Surgery, and as a result of the Client’s non-disclosure of medical history, medications or non-compliance with pre-surgery CosMediTour Guidelines and Conditions will incur a $2000 Cancellation Fee, an Administration Fee of $500 will apply, and any costs incurred including but not limited to all medical tests at the hospital, surgeon consultation, hospital inpatient accommodation, and all transfers.
5. 2.5 If the Surgeon or the Medical Team, including the Anaesthetist, cancels the Surgery in the interests of patient safety due to increased patient risk, and not as a result of the Client’s non-disclosure of medical history, medications or non-compliance with pre-surgery CosMediTour Guidelines and Conditions, no Cancellation Fee will apply, however, an Administration Fee of $500 will apply, and any costs incurred including but not limited to all medical tests at the hospital, surgeon consultation, hospital inpatient accommodation, and all transfers.
6. 2.6 Cancellation of the Surgery by the Client at the time of Consultation with the Surgeon, or after the Consultation with the Surgeon and before the Confirmed Surgery will incur a $1000 Cancellation Fee, an Administration Fee of $500 will apply, and any costs incurred including but not limited to all medical tests at the hospital, surgeon consultation, hospital inpatient accommodation, and all transfers.
7. 2.7 Cancelled Accommodation bookings within 30 days of the Client’s scheduled check-in date will also incur hotel cancellation fees, which can be up to 100% of the Accommodation cost.
8. 2.8 The Deposit cannot be applied to Amendment and Cancellation Fees.
9. 2.9 We strongly recommend that you take out a suitable Travel Insurance Policy.
3. FINANCE APPLICATION DENIED
1. 3.1 In the event that you can provide evidence of being denied finance through a third-party finance company or bank within 10 business days of paying your deposit, you will be entitled to a refund of your Booking Deposit less an administrative cancellation fee of $150.
4. PROCESSING REFUNDS
1. 4.1 Bank account details must be provided to CosMediTour in writing by email. Once bank account details are received, refunds will be processed on a Wednesday and may take up to 3 days to arrive in your account. Providing the wrong account details for a refund will incur a $25 AUD re-processing fee.
5. GOVERNMENT IMPOSED TRAVEL RESTRICTIONS
1. 5.1 If you cannot travel due to government-imposed travel restrictions or restrictions imposed within 30 days of your surgery date, you can postpone, and an administration or cancellation fee of $150AUD will be applicable.
2. 5.2 CosMediTour is not responsible for advising of any applicable government travel restrictions. All clients must ensure they research and keep up to date with ongoing travel restrictions by accessing the applicable government resources.

CosMediTour Thailand Surgery Travel Warranty Terms & Conditions

1. GENERAL
1. 1.1 The Warranty only applies to and is valid for a Client who has booked with CosMediTour one or more of the following primary surgery procedures:
   1. a) Breast procedures: Breast Augmentation, Breast Lift, Breast Lift and Augmentation, Breast Reduction without Augmentation;
   2. b) Body procedures: Tummy Tuck, Extended Tummy Tuck, Belt Lipectomy, Arm Lift and Thigh Lift;
   3. c) Mummy Makeover procedures: Breast procedures (listed above) combined with Abdominoplasty procedures (listed above);
   4. d) Face, Neck and combination procedures: Face Lift, Face and Neck Lift, Brow Lift, Forehead Lift;
   5. e) Nose procedures: Rhinoplasty, Nose Correction with or without septoplasty;
   6. f) Other procedures and combinations: Upon review and acceptance at CosMediTour's discretion.
2. 1.2 The Warranty is unavailable for previous secondary procedures, also known as 'Revision Surgeries'. You must disclose all past cosmetic treatments or surgeries.
3. 1.3 The Warranty is for one-time use only.
4. 1.4 The Warranty is subject to the Hospital and operating Surgeon’s standard terms of acceptance of patients for surgery.
5. 1.5 The Warranty is NOT Insurance of any kind and does not cover any outpatient or inpatient medical costs, such as medication or bandages.
6. 1.6 The Warranty must be purchased by the Client and accepted by CosMediTour before departure for surgery in Thailand.
7. 1.7 Clients are responsible for comprehending all information conveyed during the arrangements process before departure, whether communicated over the phone or via email with CosMediTour personnel.
8. 1.8 The Warranty applies for corrective surgery at Samitivej Chinatown Hospital (SCT) in Bangkok, ViMUT Hospital in Bangkok, and Phuket Plastic Surgery Institute (PPSI) in Phuket.
9. 1.9 The Warranty is valid for 12 months from the initial surgery date.
10. 1.10 CosMediTour will objectively assess all claims and, subject to the terms of our Privacy Policy, may share certain personal information, such as your medical history and photos, with other Plastic and Reconstructive Surgeons that CosMediTour is associated with to obtain further professional opinions relating to your surgical outcomes and claims.
11. 1.11 CosMediTour, the Hospital, the Hospital Review Board, and the Surgeon will assess each Warranty claim individually on a case-by-case basis. The Warranty may provide complete, partial, or no coverage for surgical costs, including but not limited to hospital and surgeon fees. Coverage for surgical expenses is only available for verified objective surgical errors, not aesthetic concerns.
12. 1.12 All communications with CosMediTour must be objective, fair, and reasonable during the review process on your behalf.
13. 1.13 You must email quality photographs to CosMediTour within 4 weeks of the surgery, then 3 months and 6 months after the surgery. CosMediTour is not responsible for following up or reminding clients of these photos.
14. 1.14 The Warranty will cover, as determined and arranged at the discretion of CosMediTour, your hotel accommodation and ground transfers in Thailand and your return flights to Thailand. The cost is capped at a maximum value of AUD $1,500. The Client is responsible for any costs exceeding this amount.
15. 1.15 Pending review by CosMediTour, your surgeon and the hospital, the Warranty may offer full, partial or no coverage of the surgery costs themselves, including but not limited to hospital and surgeon’s fees. Coverage of surgical costs is only available for proven objective surgical error, not aesthetic complaints.
16. 1.16 Not all aesthetic plastic surgery procedures result in ideal outcomes, and the unpredictable nature of the surgery, along with client expectations, individual anatomy, and genetics, may lead to corrective surgery.
17. 1.17 The Warranty is only valid for cases where valid concerns or issues arise directly from the surgery, surgeon, or hospitalisation.
18. 1.18 In the event of capsular contracture, for first-time breast augmentation clients with implants less than 500cc, the Warranty will cover this, including the cost of replacement comparable implants, provided there is complete documentation and detailed reports within 12 months post-surgery. The Surgeon / Hospital will determine the appropriate implants and any associated costs will be discussed.
19. 1.19 Before any arrangements for your return to Thailand can be confirmed, any corrective surgery must receive written acceptance and approval from the original plastic surgeon, Hospital, and CosMediTour. This review process may take several weeks or longer.
20. 1.20 You may need to wait an additional 6 to 12 months post-surgery for the Surgeon and Hospital to finalise corrective surgery; at this point, another review can be done.
21. 1.21 In the case of Client negligence or other breaches of the Warranty conditions resulting in the requirement for revision or corrective surgery, the Warranty contribution, if any, will be determined on a case-by-case basis.
22. 1.22 In the case of Client negligence or other breaches of the Warranty conditions that necessitate revision or corrective surgery, any Warranty contribution will be assessed on a case-by-case basis and may be voided completely.
23. 1.23 Surgeon post-surgery instructions must be followed, including compression garments, which, when recommended, must be worn according to your surgeon’s instructions.
24. 1.24 You must follow pre and post-surgery care instructions, which include medication recommendations, wearing compression garments, and avoiding certain activities. You must complete the post-surgery follow-up consultation (at the set time given to you at the hospital) with your Surgeon.
25. 1.25 You must stop smoking and/or vaping for at least 6 weeks before and post-surgery AND any alcohol 4 weeks before and post-surgery.
2. TRAVEL
1. 2.1 All travel arrangements must be booked by and paid to CosMediTour and confirmed within 48 hours of notification to the Client. Delays in confirmation by the Client may incur re-booking costs. There will be no reimbursements for any direct travel purchased by clients.
2. 2.2 If you cancel flights and other travel arrangements booked under the Warranty, cancellation fees will apply, and re-booking will be determined on a case-by-case basis.
3. 2.3 The surgery date must be confirmed at least 90 days before the scheduled travel date to give CosMediTour enough time to arrange everything. No bookings will be accepted within 60 days of surgery or during Phuket's high/peak season, typically from 1 December to 1 April. Clients wanting to travel during these peak seasons will be responsible for additional flight and hotel costs.
3. CLAIMS
1. 3.1 If a claim relates to the 'aesthetic outcome' of surgery, the Surgeon and Hospital will determine if corrective surgery is necessary.
2. 3.2 Combining a Breast Lift or Breast Reduction with a breast implant in a one-stage procedure is considered high risk. If you decide to add an implant during your consultation and then have post-surgery concerns, any Warranty Claim will be evaluated on a case-by-case basis or voided.
3. 3.3 Breast implants requested by you in a different shape, size, and profile from your original implants will be determined by the Surgeon and Hospital, and additional costs will apply.
4. 3.4 After returning from Thailand following breast surgery, if you have any concerns such as capsular contracture, implant displacement, shape alteration, or potential hardening, it is essential to seek a professional medical consultation for a thorough examination. Please submit all relevant reports, including ultrasound and/or MRI, detailing the diagnosis for review by CosMediTour, the Surgeon, and the Hospital.
5. 3.5 CosMediTour will not accept any client self-diagnosis of any potential issue.
6. 3.6 The cost of consultations, physical examinations, pathology, radiology, and other tests undertaken by the Client to determine the need for corrective surrey are not covered.
4. VALIDITY
1. 4.1 The Warranty is not valid for:
   1. a) Inherent risks of cosmetic plastic surgery, including but not limited to; seroma, hematoma, infection, necrosis, pain, numbness and changes in sensation, asymmetry, areola bleed, scar puckering, rippling, double bubble, continued sagging of breasts, face/ jowls/neck
   2. b) Emergency medical treatments, treatment for infections, scar revision, scar debridement, seromas, hematomas, pain
   3. c) Any changes to surgery outcome associated with weight gain or loss or pregnancy following surgery.
   4. d) Dissatisfaction with implant size or available implants at the time of surgery.
   5. e) Subjective opinions of aesthetic surgery outcomes
   6. f) Post-surgery aesthetic claims made that are minor or may require touch-up procedure/s are not covered.
   7. g) Any natural asymmetry and difference in size and shape of a client’s breast before surgery may still be evident following surgery.
   8. h) Any post-surgery cosmetic surgery procedures, except in the case of emergencies or acute complications, may be performed by another surgeon
   9. i) History of prolonged smoking that may significantly impact your recovery and results, particularly for Face/Neck Lift clients. It is essential to have ceased smoking for at least 12 months prior to surgery.
2. 4.2 The recovery period post-surgery in Thailand is crucial to your healing and results. You must prioritise rest and recovery, avoiding unnecessary activities, such as but not limited to; excessive shopping, bars, nightclubs, tourist group tours, public transport in peak hours, trekking, elephant rides, boat tours, and kayaking.
3. 4.3 You must remain in Bangkok or Phuket (place of surgery) for the duration specified by your Surgeon. Any early departures within this time frame require Surgeons’ approval and sign-off.
4. 4.4 After returning from Thailand following surgery, if you experience any emergencies such as acute pain, severe swelling, or infection, you must seek immediate medical assistance from a licensed healthcare practitioner or Hospital. After treatment, you must obtain a medical report detailing the diagnosis and treatment received and promptly notify CosMediTour with all relevant information. Timely communication with CosMediTour is essential to ensure the Warranty is valid.
5. 4.5 The Warranty becomes null and void if the Client or someone on their behalf posts negative, unreasonable, or critical remarks about CosMediTour on public websites, review platforms, and social media. Due to privacy regulations, CosMediTour cannot address these comments using any of the client’s medical information. As a result, such publications can harm CosMediTour’s brand and reputation.

DISCLAIMER

Liability: CosMediTour does not guarantee the outcome or any results of any Client Surgery or other procedure performed by a Surgeon or healthcare provider. CosMediTour is a “facilitator and organiser” only, assisting Clients after they have chosen and confirmed to proceed with surgery, by organising arrangements for surgery, dates, travel and accommodation only. CosMediTour does not accept any liability in contract or in tort for any miscommunication, misunderstanding, injury, surgery and other procedure outcomes, damage, communication delays, loss, delay, additional expenses incurred or inconvenience caused directly or indirectly by force majeure, unanticipated or uncontrollable event or effect on our part or directly or indirectly in connection with any surgery and associated travel organised by CosMediTour on the Client’s behalf. The Client agrees to release, defend and hold harmless CosMediTour and its officers, employees and agents from any and all such liability and indemnify each of them and CosMediTour severally against any claims that may be made by or on behalf of the Client related to entering into any Agreement with CosMediTour and/or any use of its Website, and social media pages in any manner.