Amendment / Cancellation / Refund Policy

Deposit and Final Payment

You will be required to pay a deposit when booking. All deposits are non-refundable or transferable for changes of mind or cancellations by you. Final payment is required no later than 6 weeks prior to your scheduled surgery date.

If you paid the Deposit via the CosMediTour Website Online Booking system, and upon CosMediTour’s receipt of your Online Assessment you do not meet eligibility for surgery, your Deposit may be refunded.

The deposit may be applied as a once-off contribution towards a procedure valued greater than $4,990 AUD (excluding Dental) booked through CosMediTour with a surgery date within 12 months of the original Deposit Paid Date.

In the event, after the Surgical Recommendation (which is based on the information and photos presented to the surgeon) has been sent to the client and after full review the client does not accept this Surgical Recommendation and decides not to proceed further with CosMediTour, the deposit may be refunded.

Change and Cancellation Fees

The following change and cancellation fees apply to all bookings made with CosMediTour

  • Cancellation of the Confirmed Surgery Date will incur an administrative fee of $150.
  • Change of the Confirmed Surgery Date will incur an administrative fee of $150.
  • Cancelled accommodation bookings may also incur supplier fees, which can be up to 100% of the cost of the booking.

In Thailand
If surgery is denied by the surgeon at the time of consultation, you choose not to proceed with surgery after consultation with the surgeon or change your mind about surgery, you will incur an administrative fee of $350 plus any costs incurred, including but not limited to- medical tests, surgeon consultation and transfers completed.

Account Details and Processing Time for any Refunds Applicable

Bank account details must be provided to CosMediTour in writing by email. Once bank account details are received, refunds may take up to 4 weeks to process. Providing wrong account details for a refund will incur in a $25 AUD re-processing fee. CosMediTour is not responsible for refunds made to the wrong account details provided by the client in writing.

(Also see CosMediTour Surgery Terms & Conditions).

Version: ACRP/V3:2019

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