CosMediTour (Consulting) Pty Ltd Cancellation & Amendment Policy

1. Deposit

1.1 You will be required to pay a deposit when booking. All deposits are non-refundable. Final payment is required no later than 6 weeks prior to your scheduled surgery date.

1.2 The deposit may be applied as a once-off contribution towards a procedure valued greater than $4,990 AUD booked through CosMediTour with a surgery date within 24 months of the original Deposit Paid Date.

1.3 Surgery Deposits are non-refundable in the event that you are unable to attend your booked and scheduled surgery date, due to a government imposed travel restriction, government mandated medical restrictions, or personal reasons relating or not relating to the COVID-19. Your Surgery Deposit can be used as a credit towards a new CosMediTour surgery date within 24 months from payment of your original deposit.

 

2. Change and Cancellation Fees

2.1 Cancellation or Change greater than 30 days of the Confirmed Surgery Date will incur an administrative fee of $150.

2.2 Cancellation or Change within 30 days of the Confirmed Surgery Date will incur a $1,000 hospital theatre fee and an administrative fee of $150.

2.3 Cancellation of the surgery by the surgeon or the client at the time of consultation with the surgeon will incur a $1,000 hospital theatre fee, an administrative fee of $350 and any costs incurred, including but not limited to: medical tests, surgeon consultation and transfers completed.

2.4 Cancelled accommodation bookings may also incur supplier fees, which can be up to 100% of the cost of the booking.

2.5 If surgery is denied by the surgeon at the time of consultation, you choose not to proceed with surgery after consultation with the surgeon or change your mind about surgery, you will incur an administrative fee of $350 plus any costs incurred, including but not limited to- medical tests, surgeon consultation and transfers completed.

2.6 *Surgery Deposits are non-refundable in the event that you are unable to attend your booked and scheduled surgery date, due to a government imposed travel restriction, government mandated medical restrictions, or personal reasons relating or not relating to the *COVID. Your Surgery Deposit can be used as a credit towards a new CosMediTour surgery date within 24 months from payment of your original deposit.

 

3. Finance Application Denied

3.1 In the event that you can provide evidence of being denied finance through a third party finance company or bank, within 10 business days of paying your deposit, you will be entitled to a refund of your Booking Deposit less an administrative cancellation fee of $150.

 

4. Processing Refunds

4.1 Bank account details must be provided to CosMediTour in writing by email. Once bank account details are received, refunds may take up to 1 week to process. Providing wrong account details for a refund will incur a $25 AUD re-processing fee.

 

*COVID-19

In the event that you are unable to travel due to government imposed travel restrictions or government mandated medical restrictions, your surgery date can be postponed without any administration or cancellation fee. Please note, if government sanctioned restrictions are already in place at the time of booking your surgery and restrictions continue necessitating amendment or cancellation of your surgery booking, CosMediTour will require a minimum of 30 days notice to amend or cancel the surgery date without incurring a fee. In the event that government restrictions are imposed within 30 days of your scheduled surgery date, you will not incur an administration or cancellation fee. The administration or cancellation fee is $150 AUD. CosMediTour is not responsible for advising of current applicable government travel restrictions and all clients must ensure they research and keep up to date with ongoing travel restrictions, by accessing the applicable government provided resources.

 

CMTCCP/V8:01/2022