These Cancellation and Amendment Terms ("Policy") are established by CosMediTour (Consulting) Pty Ltd ("CosMediTour"), ACN 115 250 452, located at Suite 1B/9 Ouyan St, Bundall, Queensland, Australia. By booking services with CosMediTour, the Client acknowledges and agrees to the following terms:

1. Deposit

1.0 Deposit Requirement
You are required to pay a deposit when booking. All deposits are non-refundable.

1.1 Deposit Application
The deposit may be applied as a one-time credit toward a procedure or treatment valued at over $6,490, booked through CosMediTour Australia or CosMediSmile, as long as the surgery or treatment date is within 24 months from the deposit payment date. 

1.2 Validity of Deposit
The deposit secures a preliminary quote valid for 12 months from the deposit payment date. Any surgery scheduled beyond this period is subject to applicable price increases.

1.3 Non-Refundable Nature
The Deposit is non-refundable if the Client cannot attend the scheduled surgery. However, the deposit may be credited toward a new surgery date with CosMediTour within 24 months from the final invoice issue date.

1.4 Non-Transferability of Deposit

The deposit is non-transferable and cannot be assigned to another person if you have cancelled your journey at any stage.

2. Amendment and Cancellation Fees

2.0 Final Invoice Payment Due Date 

The final invoice payment is due six weeks before the scheduled surgery date. This payment must be made in full to secure the appointment. Failure to pay the final invoice by the specified deadline may result in the cancellation of the surgery. CosMediTour reserves the right to offer the surgery date to another client in such an event.

2.1 Cancellation by CosMediTour (Any Time) 

CosMediTour reserves the right to cancel any client booking, including but not limited to: if significant communication barriers arise, if client expectations cannot be met, if it is determined that the client lacks a complete understanding of the services involved, or if the client demonstrates abusive, disrespectful, or inappropriate communication. CosMediTour believes it is in the client's best interest not to proceed in such cases. Should a cancellation occur under these conditions, a full refund will be provided to the client, less an administration fee of $250.

2.2 Amendments or Cancellations (More than 42 days)
For amendments or cancellations made more than 42 days/ 6 weeks before the Confirmed Surgery Date, an amendment fee of $500 or a cancellation fee of 10% of the   Total Invoice payable will apply.

2.3 Amendments or Cancellations (Within 42 days)
For amendments or cancellations made within 42 days/6 weeks of the Confirmed Surgery Date, an amendment fee of  $750 or a cancellation fee of 20% of the Total Invoice Value will apply.

2.4 Amendments or Cancellations (Within 7 days)
For amendments or cancellations made within 7 days of the Confirmed Surgery Date, an amendment fee of $1000 or a cancellation fee of 25% of the Total Invoice Value will apply.

2.5 Cancellation by Surgeon Due to Non-Disclosure
If the Surgeon cancels the surgery at or after the consultation due to the Client’s failure to disclose medical history, medical conditions, or medications, a cancellation fee of 50% of the total Invoice paid and an Administration fee of  $1000 will apply, along with any costs incurred, including but not limited to all medical tests at the hospital, surgeon and specialist consultations, hospital theatre fees, hospital inpatient and hotel accommodation, and all transfers. 

2.6 Cancellation by Surgeon for Safety Reasons
If the Surgeon or any hospital medical specialist cancels the surgery for patient safety reasons unrelated to Client non-disclosure, no cancellation fee will apply; however, an Administration fee of $1000 will apply, along with any costs incurred, including but not limited to all medical tests at the hospital, surgeon and specialist consultations, hospital theatre fees, any hospital inpatient and hotel accommodation, and all transfers.

2.7 Client Cancellation at Consultation
Should the Client cancel the surgery at the time of consultation or thereafter but before the Confirmed Surgery Date, a cancellation fee of 50% of the total Invoice paid will apply, along with any costs incurred, including but not limited to all medical tests at the hospital, surgeon and specialist consultations, hospital theatre fees, hospital inpatient and hotel accommodation, and all transfers. 

2.8 Surgery Date Amendment
An amendment fee of $150 will apply for each request to change the surgery date once the surgery recommendation has been provided and accepted.

2.9. Accommodation Amendment
An amendment fee of $150 will apply for each request to change accommodation arrangements.

2.10 Deposit Exclusions
The deposit may not be applied toward any amendment or cancellation fees.

2.11 Travel Insurance Recommendation
Clients are encouraged to obtain a suitable International Travel and Medical Insurance Policy.

3. Denied Finance Applications

3.1 Refund for funding Denial
If you can provide evidence of being denied financing through a third-party finance company or bank within 10 business days of paying your deposit, you will be entitled to a refund of your Deposit, less an administration fee of $250.

4. Refund Processing

4.1 Refund Procedure
Bank account details must be provided to CosMediTour in writing via email. Once your bank account details are received, please allow 10 business days for refunds to be processed after approval.  Incorrect account details for a refund will incur a $25 re-processing fee.

5. Government-Imposed Travel Bans

5.1 Postponement Due to Travel Bans
If the Client cannot travel due to government-imposed travel bans occurring within 30 days of the surgery date, a postponement may be made, and an administration fee of $250 will apply.

5.2 Client Responsibility for Travel Rules
CosMediTour is not responsible for informing clients about government travel bans or entry documentation. Using official government sources, clients must independently research and stay informed regarding any applicable travel bans or entry documents for the country.

CMTCCP/V12:05/2025